eBook
Explore my collection of ebooks designed to help retail professionals, fashion entrepreneurs, and business owners succeed in today’s competitive market.
Customer Relationship Management in Retail
About the Book: A complete guide for retail professionals to build customer loyalty, improve service, and increase sales. Includes case studies, practical tools, and insights from my 7+ years in fashion retail.
- Learn how to deliver exceptional customer experiences
- Practical strategies for store staff & managers
- Real-world examples from Max Fashion & other brands
Who it’s for: Retail managers, clothing store owners, entrepreneurs, and students.
CRM ebook 1st edition
Who should read this book?
- Business owners who want to boost sales and retention.
- Store managers aiming to improve staff performance.
- Entrepreneurs building retail startups.
- Frontline staff who want to serve customers better.
What is the difference between customer service and CRM?
Customer service = interactions before, during, and after a purchase.
CRM = strategy + technology to manage and grow customer relationships long-term.
How can CRM technology actually help my retail business?
CRM tools help track purchase history, manage loyalty programs, automate communication, and analyze customer behavior for smarter decisions.